Echo&Co is a unique digital company, dedicated to doing good in the world. We help impactful organizations use digital technology to jumpstart, mature, and expand their work. Our small band of experience architects, designers, and engineers is passionate about using our craft to build a better world.

The Content & User Experience Architect takes the best practices from the field and applies them to the context of social, cultural, and environmental good. They help social sector organizations — nonprofits, foundations, social ventures — strengthen their relationships with constituents, increase their digital literacy and sophistication, and attract new activists, donors, and supporters.

The Content & User Experience Architect at Echo&Co helps to create thriving and growing project cultures with both client and internal teams. They lead continuous improvement in delivering best-in-class content strategy, information architecture, and user experience solutions and help guide and shape the direction of Echo&Co as a company. This requires partnering with leadership to create a culture of excellence within Echo&Co as much as driving the delivery of great work with clients. The Content & User Experience Architect helps develop an engaged, thriving, and equitable community for all Echo&Co team members that respects the contributions of each person and sees them as important co-creators of that community.

The Content & User Experience Architect has experience working on large, complex website projects and leading stakeholders through all stages of delivery, from gathering requirements and prioritizing business goals, to designing information architectures and developing content strategies, and ultimately presenting work to clients. The Content & User Experience Architect must have previous success in leading content strategy and information architecture projects, nurturing strong working relationships with peers and clients, and with experience in helping client organizations to manage organizational change. The Content & User Experience Architect also must possess knowledge of how to manage his/her performance against profitability and utilization goals.

This position is non-supervisory. It is located in Washington, D.C., and reports to the CEO.

Responsibilities

  • Be a confident and innovative creative thinker, able to set and drive a vision for how to apply content strategy as a powerful force for good.

  • Connect your passion for doing good in the world with your vision for leading strong engagements from strategy through implementation, inspiring both Echo&Co teams and clients to work together toward results.

  • Lead clients through brand, content and UX strategy, being a champion for using great content strategy and information architecture to improve brand perception and engagement.

  • Lead client stakeholder and executive meetings to gain insights into the organization’s content objectives; design interview and discovery methods to fit client needs and project goals.

  • Achieve more with less, using lean principles to guide the development of great work while conserving scope, which is particularly important when working with nonprofit clients.

  • Be observant, strategic, and maintain an open mindset, learning from engagements and adapting readily to the needs they present, while maintaining stability in scope and timelines.

  • Build strong, collaborative, honest relationships with your colleagues and clients, focusing on setting shared vision and goals, open communication and collaboration, and direct resolution of uncertainty or conflict.

  • See risk and change as opportunities to deepen the relationship and trust with clients, and readily engage teams and clients in conversations that manage expectations, lead change, and open possibilities for new collaboration.

  • Advocate passionately for the needs and wants of users, while also tactfully balancing organizational and technology constraints; use user advocacy as an important tool for advancing organizational change with clients.

  • Develop high-level concepts for content strategies, information architectures, and CMS structures, collaborating closely with the user experience, visual design, and technology teams, and document through the creation of content strategies and models, metadata and taxonomy requirements, sitemaps, CMS specifications, content governance documentation, and the like.

  • Ground your content and architecture work in observation, research, and analytics and then validate through testing.

  • Be interested, engaged, and effective at helping clients overcome all engagement, content, and architecture challenges presented, no matter how big or small, recognizing that small challenges met well often open the door for much larger strategic engagements.

  • Present effectively both internally and to clients. Explain choices and address issues and concerns; help partners reach consensus.

  • Provide ongoing oversight for qualifying projects and clients to ensure best-in-class and high quality information architecture and content strategy. 

  • Lead content strategy and information architecture formulation and articulation.

  • Participate on project teams as a subject matter expert on content strategy, information architecture, and usability, collaborating closely with the project manager, software architects, and user experience designers, and creative designers.

  • Support the leadership team by reporting and advising senior management with perspectives and guidance on the content strategy and information architecture practice of the firm, including evaluation, analysis, and synthesis of program and practice performance.

  • Develop and administer internal quality assurance processes to ensure that all practice-specific deliverables meet the firm’s standards for excellence. 

  • Work with portfolio of Echo&Co clients, strategy architects, project managers, user experience designers, creative designers, software architects, technical developers, contractors, and third-party providers through all aspects of the client lifecycle, including assessment and strategy development, technical integration, and ongoing service and support.

  • Support project managers in maintaining and strengthening high-level client relationships by working with client stakeholders and leading them through decision-making and change management.

  • Be active in the user experience and content strategy fields and have an understanding of industry best practices and trends; attend seminars, conferences and workshops (as appropriate) to learn new techniques and expand knowledge to apply to practice and thought leadership within Echo&Co.

  • Develop original thought leadership in engagement strategy, content strategy, and information architecture within the social sector to advance Echo&Co’s public standing as a leading agency and to help the practice attract new clients.

  • Adhere to internal quality assurance processes to ensure that all content practice-specific deliverables meet the firm’s standards for excellence. Collaborate with the team on developing these standards.

  • Participate in the business development process by assisting the team in preparing scopes and estimates, developing and reviewing proposals and statements of work, and evaluating RFPs or work orders. 

  • Conduct user research and evaluation to support proposals and projects.

Qualifications

  • 8+ years of content strategy, user experience strategy and architecture, and information architecture experience within a nonprofit organization and/or agency environment, with a focus on planning and requirements analysis, specification development, project design, information architecture, content strategy, user experience strategy, and implementation.

  • Bachelor’s degree in marketing, communication, psychology, business, library science, graphic design, or a related field. Master’s degree in journalism, human factors, library science, or a related field a plus.

  • A portfolio of high-quality user research, UX and content strategy, requirements, sitemap, taxonomy, wireframe, and related deliverables.

  • Have confidence in and enjoy presenting recommendations and options to and incorporating feedback from stakeholders at differing levels of expertise and levels within an organization.

  • Strong influencing, negotiation, and communication skills.

  • Success in leading client engagements and nurturing client relationships experience in strategic advising of client stakeholders, including executives; able to assist client organizations in managing project and organizational change.

  • Previous experience guiding and mentoring team members is required. 

  • Working closely with multiple business, development, and operational teams throughout the project lifecycle, candidate must have proven experience in interface design, requirements analysis and documentation, leadership, and bringing world-class interactive experiences to market.

  • Demonstrated ability to create and leverage requirements assets such as use cases, user stories, process flows, wireframes, prototypes and presentations is required. The ideal candidate will possess strong technical acumen, ideally with understanding of digital content publishing architecture, development principles, and web technologies.

  • Knowledge across many functional areas, including product management, business development, software architecture, user interface design, and marketing as well as a comprehensive knowledge of operational systems such as ad sales, lead generation, and billing is required.

  • Ability to think strategically and work both collaboratively, as well as independently. 

  • Possess excellent information architecture, content strategy, user experience, strategic thinking, and analytical skills, and be able to provide leadership and strategic direction to account teams and the firm as a whole.

  • Be trustworthy and sincere, with a “roll up your sleeves” work style.

  • Ability to organize and manage multiple priorities effectively.

  • Ability to analyze and resolve problems at both strategic and tactical (functional) levels.

  • Understanding of internet technology and web development processes.

  • Understanding of advocacy and engagement strategies and best practices.

  • Must have a social good orientation with an interest in working for mission-driven clients, including progressive nonprofit organizations, socially responsible enterprises, government agencies, and multinational institutions that seek to make positive change.

  • Must thrive in an environment that promotes change, embraces innovation, and runs on teamwork.

  • Willingness and availability to travel occasionally for job-related activities.

Echo&Co is an Equal Opportunity Employer committed to equity and inclusion. All qualified applicants are encouraged to apply.